Overview Here are some known issues that may affect your experience. The term Outlook refers to the Outlook desktop client while the term webmail refers to the web version. Office 365 refers to both. Calendar issues Issue Workaround You notice missing calendar appointments, missing meeting updates, issues with accepting, declining, and sending meeting invitations, etc. Do not accept, decline, modify, or invite others to appointments from your mobile device.
If, after your migration to O365, you notice that your Out of Office message is. Even though it's turned off, you will need to toggle it through the Outlook on the. Dec 09, 2018 Outlook can't set up a new profile by using Exchange Autodiscover for an Exchange Online mailbox in Office 365. Set up an email account in Outlook 2016 for Mac; Note If this method doesn’t resolve the. Administrators can use the Domain Troubleshooting Wizard in Office 365 or Microsoft Remote Connectivity Analyzer to confirm.
Calendar events should be treated as read-only on a mobile device. You have Free/Busy permissions to a shared calendar but the calendar won't open in Outlook for Mac or Apple Calendar. In order to access a shared calendar on a Mac client the calendar must be shared with a minimum of Reviewer permissions. See ' for more information. Your iPhone, OS version 9.1, is sending out multiple invitations or acceptances for meetings — both future and past. Turn off email and calendar syncing on your iPhone and then turn it back on.
See for instructions. The email you receive after scheduling/accepting a meeting sometimes says that the meeting is scheduled using the UTC Monrovia, Reykjavik time zone instead of PST.
This issue has been reported to Microsoft and they have acknowledged that it's a bug. It is not a high priority for them to fix, since the meetings are scheduled for the correct time and only some messages are incorrect. Webcal.stanford.edu takes you directly to email view, not calendar view.
From the Office 365 settings, under Start Page, select the app you want to see when you open Office 365. Sharing your calendar to non-Stanford affiliates is not working. We have a ticket in with Microsoft. When it works, right-click your Calendar and select Share. Enter the fully qualified email address and click share. Email issues Issue Workaround Spell check - in webmail, there is no spell check.
Use the browser's spell check from the Edit menu. Rules - in webmail, filtering a Stanford mailing list using the list name it was received from (i.e., stanfordstaffers) does not work. Create the rule using the mailing list's sent address (i.e., [email protected]). When copying and pasting multiple addresses into the To: field, webmail does not recognize addresses if they are not in your contacts. Separate each address with a semicolon. Other Issue Workaround You get an error when trying to log in to Outlook with single sign-on. If you have a personal Office 365 account that was set up using your @stanford.edu email address, you may get an error message or stuck in a perpetual loop when signing in to Outlook with two-step authentication.
You need to When you search for yourself in Office 365, your name doesn't come up. If your email address or SUNetID are set to 'Private' in StanfordYou (stanfordyou.stanford.edu), the GAL (Global Address List) in Office 365 marks your record as private. If you change the settings in StanfordYou to 'Stanford', you will be visible in Office 365. How do you search by category in webmail? In the search box, enter category: 'Sign out' in Office 365 doesn't fully log you out of your browser. To log out completely, quit this browser program when you are finished and log out of Network Identity Manager or Kerberos Commander.
Deploy Dynamics 365 App for Outlook. 10 minutes to read. Contributors.
In this article Applies to Dynamics 365 (online), version 8.x People can use Dynamics 365 App for Outlook to tap the power of Dynamics 365 for Customer Engagement while using Outlook on the desktop or web. For example, view information about email or appointment recipients, or link an Outlook email or appointment to a Dynamics 365 for Customer Engagement record such as an opportunity, account, or case. To learn more about what Dynamics 365 App for Outlook offers, see the. Important Dynamics 365 App for Outlook isn’t the same thing as Dynamics 365 for Outlook.
As of the December 2016 Update for Dynamics 365 (online and on-premises), Dynamics 365 App for Outlook paired with server-side synchronization is the preferred way to integrate Dynamics 365 for Customer Engagement with Outlook. Note that tracking activities is not supported when Dynamics 365 App for Outlook and Dynamics 365 for Outlook are used together by the same user. For information on the Dynamics 365 for Outlook add-in, see the.
Can not use Dynamics 365 App for Outlook to track emails. We suggest using for delegated users. There are two ways to install Microsoft Office: using a Windows Installer (MSI) version or a Click-to-Run (C2R) version of Office. You might have issues accessing Microsoft Dynamics 365 for Customer Engagement apps in the Add-ins area of Outlook if you don't have the necessary updates for your installation version. For more information, see. Comparing Dynamics 365 App for Outlook with Dynamics 365 for Outlook The following table compares Dynamics 365 App for Outlook features with Dynamics 365 for Outlook (also known as the Outlook client or add-in) as of the December 2016 Update for Dynamics 365 (online and on-premises).
Note Supported configurations and requirements for Dynamics 365 features are listed throughout our documentation. Specific configurations not documented should be considered unsupported. Required privileges Dynamics 365 for Customer Engagement provides access to Dynamics 365 App for Outlook through the Use Dynamics 365 App for Outlook privilege. If a user doesn’t have this privilege, they’ll receive the following error: “You haven't been authorized to use this app. Check with your system administrator to update your settings.” Users must also have read/write privileges for the following entities.
Business Management tab:. Mailbox Customization tab:. Entity.
Field. Relationship. System Application Metadata. System Form. User Application Metadata. View Set the privileges for a security role.
Go to Settings Security. Click Security Roles. Choose a security role, and then click the Business Management tab. In the Entity section, review the Mailbox privileges settings.
The security role should have User or higher settings. In the Privacy Related Privileges section, verify that Use Dynamics 365 App for Outlook is set to Organization. If not, click Use Dynamics 365 App for Outlook. Supported configurations with Microsoft Exchange As of the December 2016 Update for Dynamics 365 (online and on-premises) you can use the app with any combination of Customer Engagement or Customer Engagement (on-premises) and Exchange Online or Exchange Server (on-premises), including hybrid configurations. This means you can use Dynamics 365 App for Outlook in any of the following configurations: Customer Engagement Exchange Online Customer Engagement Exchange Server (on-premises), version 15.0.1236.3.32 (Cumulative Update 14 for Exchange Server 2013) or greater Customer Engagement (on-premises) Exchange Server (on-premises), version 15.0.1236.3.32 (Cumulative Update 14 for Exchange Server 2013) or greater Customer Engagement (on-premises) Exchange Online.
Note If you use Customer Engagement (on-premises), you'll need to authenticate with IFD authentication as described below. Supported browsers for Outlook on the web You can use Dynamics 365 App for Outlook with Outlook on the web on the following browsers:. Internet Explorer 11, or Microsoft Edge The following configuration is supported:.
Protected Mode is enabled for Internet security zone. To enable Protected Mode: in IE 11, go to Tools Internet options Security tab Internet. Protected Mode is enabled for Local intranet security zone. To enable Protected Mode: in IE 11, go to Tools Internet options Security tab Local Internet. Your Dynamics 365 URL is in the Local intranet security zone list of trusted websites. In IE 11, go to Tools Internet options Security tab Local intranet Sites Advanced.
Google Chrome (latest version) on Windows. Firefox (latest version) on Windows. Apple Safari (version 9 or version 10) on Mac or on OSX Supported operating systems for Outlook on the desktop You can use Dynamics 365 App for Outlook on these versions of Outlook for the desktop:. Outlook 2013 and Outlook 2016. Outlook for Mac. Exchange Server version 15.0.1236.3.32 (Cumulative Update 14 for Exchange Server 2013) or greater is required.
Supported mobile devices You can use Dynamics 365 App for Outlook with Outlook on the web in the mobile browser on any of the following phones and operating systems:. Apple iPhone devices running iOS version 8, 9, or 10. Android phones running Android 4.4 (KitKat) or 5.0 (Lollipop), 6 (Marshmallow), or 7 (Nougat). Windows Phone devices running Windows 8.1 or Windows 10. Supported clients per feature The Dynamics 365 App for Outlook features supported depend on the client you're running.
The following table summarizes which features are supported for each client/configuration of Customer Engagement and Exchange. (1) Outlook on the web supports Internet Explorer 10, Internet Explorer 11, Microsoft Edge, Safari 9, Safari 10, Firefox, and Chrome. (2) Mobile Outlook on the web supports Windows 8.1, Windows 10, iOS 8, iOS 9, iOS 10, Android KitKat (4.4), Android Lollipop, Android Marshmallow, and Android Nougat.
(3) Tracking email in compose mode and tracking appointments requires Exchange Server 2013 CU14 or Exchange Server 2016. (4) Tracking contacts is supported only on Exchange Server2016 CU3 and Outlook 2016 16.0.6741.1000 and later. (5) Adding email templates, Knowledge Management articles, and sales literature is not supported in Mobile Outlook on the web.
(6) Supported only on Outlook 2016 16.0.7426.1049 and later. (7) Supported only on 16.0.6741.1000 and later. (8) Supported on iPhones 6S or higher, with iOS 8 or higher. Note Tablets are not supported at this time. Supported servers The are Exchange Server 2013, Exchange Server 2016, or Exchange Online.
Note If you're on Dynamics 365 (on-premises), see the section below: To push the app to users. Make sure that you have the System Administrator or System Customizer security role or equivalent permissions.
Check your security role. Follow the steps in.
Don’t have the correct permissions? Contact your system administrator.
Go to Settings Dynamics 365 App for Outlook. In the Getting Started with Dynamics 365 App for Outlook screen, under Add for Eligible Users (you may have to click Settings if you’re opening this screen for the second or subsequent time), select the Automatically add the app to Outlook check box if you want to have users get the app automatically. If a user has the required privileges and email is synchronized through server-side synchronization, you won’t have to do anything more to push the app to them.
For example, if you add the required privileges to the Salesperson role, and then assign this role to a new user, they’ll automatically get the app. Do one of the following:. To push the app to all eligible users, click Add App for All Eligible Users. To push the app to certain users, select those users in the list, and then click Add App to Outlook. Note Users can also disable or remove the add-in themselves, if needed. For more information, see the.
To deploy to Dynamics 365 for Customer Engagement apps on-premises users Follow these steps if you're using Dynamics 365 for Customer Engagement apps on-premises. Configure your Dynamics 365 for Customer Engagement apps server for Internet-facing deployment. If you are using Dynamics 365 for Customer Engagement apps applications on-premises, you need to enable OAuth on the Dynamics server, and register the Dynamics 365 App for Outlook with ADFS. You also need to make sure that OAuth us enabled for Exchange.
Troubleshooting installation problems If you or your users have trouble installing Dynamics 365 App for Outlook, it may be because their Exchange mailbox is currently linked to another Customer Engagement organization. An Exchange mailbox (email address) can only synchronize appointments, contacts, and tasks with one organization, and a user that belongs to that organization can only synchronize appointments, contacts, and tasks with one Exchange mailbox. You can overwrite the setting stored in Exchange if you want to change the primary synchronizing organization. For more information, see If your organization is using a custom EWS URL on your Exchange Online configuration (in place of the default ), Dynamics 365 App for Outlook is not supported.
You will receive the message Sorry, something went wrong. Please try again, or restart the application.
Error code: ErrorMessage0x80070000 when you use Dynamics 365 App for Outlook in Outlook Desktop and Outlook Web Access. Explore the User’s Guide and train your users To learn how to use Dynamics 365 App for Outlook,. See Also Feedback.
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